Copyright & DMCA Takedown Policy

1. What this policy covers

This policy covers material that is hosted by us and publicly reachable — most often a public share page or an image still within its retention window. Generated images are deleted automatically 24 hours after creation, and saved works are pruned on the schedule described in our Privacy Policy, so in many cases the material you are reporting will already be gone by the time you write to us. Send the notice anyway: we use reports to block repeat behaviour and to tighten our filters, not only to delete single files.

2. Where to send a notice

Email our designated copyright agent at copyright@hellogen.ai with the subject line "DMCA Takedown Notice". This is the fastest route and the only address monitored for copyright claims. We aim to acknowledge every notice within 2 business days and to act on valid notices within 5 business days.

3. What a valid notice must contain

To act on a report we need enough information to find the material and to know that the request is genuine. Please include all six of the following:

• Your physical or electronic signature, and whether you are the rights holder or authorised to act for them.
• A description of the copyrighted work you say has been infringed — a link to the original, a registration number, or a copy of it.
• The exact URL of the material on HelloGen you want removed. A screenshot alone is not enough for us to locate a file.
• Your name, postal address, telephone number and email address so we can contact you and, where required, forward your notice.
• A statement that you believe in good faith that the use is not authorised by the rights holder, its agent, or the law.
• A statement that the information in your notice is accurate and — under penalty of perjury — that you are the rights holder or authorised to act on their behalf.

4. What we do when we receive a valid notice

We remove or disable access to the reported material, record the report against the account or device that created it, and notify the uploader with a copy of your notice (with your contact details included, as the law requires) so that they can respond. If the material was a public share page, the page is taken offline and its stored copy is deleted.

5. Counter-notice — if your content was removed by mistake

If we removed your content and you believe that was an error or that you are permitted to use the material, email copyright@hellogen.ai with the subject "DMCA Counter-Notice" including: your signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification; and your name, address, telephone number, plus your consent to the jurisdiction of the courts where you live (or, if outside China, of the courts of the place where our entity is registered) and your agreement to accept service of process from the complainant. We may restore the material 10–14 business days after forwarding your counter-notice, unless the complainant tells us they have started legal proceedings.

6. Repeat infringers

We keep a record of copyright reports. Accounts and devices that are the subject of repeated valid notices lose access to the affected features and, on continued infringement, are terminated. Attempting to re-upload material that has already been removed counts as a repeat infringement.

7. Trademarks, likeness and other rights

This page is specifically about copyright. For trademarks, brand impersonation, publicity/likeness rights, or an image of you that you want taken down, use our Content Removal Policy instead — the process is faster and does not require a copyright registration. Serious cases such as non-consensual intimate imagery are handled on an expedited basis.

8. Misuse of this process

Knowingly filing a false takedown notice or counter-notice carries legal liability, and can mean paying the other side’s costs. We reject notices that are plainly abusive and may refuse to process further reports from a sender who repeatedly files them.